This week, we stopped by and met with Jaquie Goldack who is the Senior Physiotherapist and Director at PhysioNorth to answer a few questions on our Alumni Highlight!
1. What is your biggest achievement in business to date?
Winning the Chamber of commerce young business person of the year award in 2012. 2011 had been a tough year for me, learning to juggle business and a baby and it was fantastic to have my hard work recognised.
2. Tell us something about yourself that many people don’t know
I love to cook! I am obsessed with cooking magazines and love getting time to myself in the kitchen, with good music playing and a glass of wine!
3. What advice would you give to up and coming young business people?
Start a procedures manual as early as possible so that when you are ready to start hiring people to take over jobs that you do, there are clear directions to follow. It allows you to formalise things you do on a daily basis that you don’t think about. It also allows ease of training and ensures things are done the way you would like them done. Then you can start to focus areas of the business where your time is most valuably spent.
4. How did the bursary assist your business?
I had just purchased my Physiotherapy clinic the year I was awarded the bursary and had exhausted my financial resources. It was early in my physiotherapy career and I needed to upskill to enable me to train my staff better. The bursary allowed me to travel to Perth to complete a five week physiotherapy course which took my skills to the next level. I then came home and used those skills to train my staff and improve our service.
5. Phillip Leong assisted many young people in business, arts and sport. What contributions do you (and your business) make or plan to make to our community?
I support the community by regularly taking work experience and university students, to give them the experience of working in a Private Physiotherapy clinic. We also have charity days at Physionorth. Charities we have supported in the past include the Joyful Foundation and the Cootharinga oundation. I also volunteer my time on the JCU curriculum committee, to assist in the development of the Physiotherapy course and The Phillip Leong Advisory Committee.
6. Do you have any reflections on the bursary process that could help current applicants?
Have a solid business plan when you present to the committee and think about what your plans and goals are for the future. Think about how you would spend the money if you were awarded the bursary and be able to verbalise how it would help your business or idea grow.
7. What future aspirations do you have for your professional career and your business?
2013/2014 was a period of big growth for Physionorth, therefore the next couple of years are about consolidating and ensuring all our business processes are smooth. The focus for me at the moment is continuing to expand my knowledge and train my staff, so that we are offering exceptional service. The aim is a great experience for our patients from the time they call to make an appointment to the point we are able to discharge them.
8. Which local schools or educational establishments have you attended?
I attended the Cathedral school for high school, JCU (Townsville) for my Sports Science Degree and Curtin University (Perth) for my Physiotherapy degree. I am currently studying under Professor Linda-Joy Lee to take my physiotherapy skills to the next level. I think life-long learning is essential for continued success.
More information on her business PhysioNorth can be found online at http://www.physionorth.com.au/ otherwise you can drop in and visit them at Suite 1, 57 Mitchell St, North Ward